Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Dear Red Lobster Restaurant Management,<br /> I mistakenly gave Red Lobster another chance with another very important annual occasion (Mother's Day 5/10/2020) by placing an online order for three people including Mom. I went to the restaurant (a 22 mile round trip) by the time the confirmation said our order would be ready: 5:21 PM and had to circle the restaurant several times to try to see the phone number on the curbside pickup sign posts. Upon finally getting through 12 minutes later, I was told that my order was not ready yet and that it would be ready by 6:40 PM. I said to cancel the order and that 6:40 PM was totally unacceptable as it was Mother's Day. To add insult to injury, today (Tuesday 5/12/2020) I see that Red Lobster had the nerve to charge my American Express card for $148.84 (for food we did not get). I am disputing this amount with American Express directly. <br /> <br /> On Thanksgiving of 2017, we had an online reservation to dine at Red Lobster in Canoga Park for that occasion as well. I made the reservation on 11/23/2017. On Thanksgiving Day, we were looking so forward to enjoying Thanksgiving at Red Lobster. When we drove up to the restaurant, without any warning email or otherwise, the restaurant was closed. We had to drive around looking for a restaurant to have our Thanksgiving holiday meal and ended-up at Jerry's Deli on Ventura Blvd. Jerry's Deli on Thanksgiving Day!!!!<br /> <br /> Red Lobster has deeply disappointed us on two very important holiday's thus far and since there appears to be a breakdown between your online system and what is actually happening inside the restaurant, we will not be coming back unless management (both human and technological) is guaranteed to be more reliable than in the past. Unfortunately, I don't have the words to communicate how bad we felt on these two occasions. <br /> <br /> Sincerely,<br /> <br /> xxxxxxxxx

Feedback

Your Name

Your Email

Verification