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Original Comment My name is not important, I am writing this comment about Bowflex because it has been a disappointing experience with this company. This was my first purchase and it will be my last. I would not recommend that anyone purchase anything from Bowflex, for a number of reasons:1. when something goes wrong with the equipment, there is no one to contact about the issue because when you call you are placed on hold until your phone has to be recharged and you haven't spoken to anyone; 2. if by some miracle, you do speak to someone concerning the problem with your equipment and you think the problem has been solved, only to discover the wrong replacement items have been sent; 3.Now you need to return the items, and of course reaching someone is impossible; 4. to return the item you need a RMA # or the item would be thrown away when they receive it, and you wouldn't get a refund; 5 how do you get this RMA number if you can't reach anyone on the phone. You are stuck with the faulty equipment thinking you may as well throw it away yourself. To this day, three weeks after receiving the wrong weights and staying on the corporate line for over an hour and speaking to no one, I have been trying to return them to get the correct weights. As I stated at the beginning, I would not recommend purchasing anything from Bowflex. I am truly disappointed in what I thought was a dependable company with an upstanding reputation. This not the case!

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