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Original Comment We have been with a Lifelock for several years and only needed them once. About a month ago we were scammed. We called Lifelock and, in the middle of our trauma of being scanned, when we reached out to Lifelock for help, the agent Proceeded to try to get us to upgrade our account. I am sorry, but I was TRULY disappointed in this action at a very stressful and trying time for us. It was very tacky and unprofessional. We have NO idea what the cost difference would even be. We are just 'encouraged' to upgrade because our Ultimate account was no longer supported. Well you are still taking our money each month so I assumed we would still get support for those basics like getting scammed. We never really got any support. NOTHING. So I have to ask you what exactly are we getting from our monthly payments we have made for all these years?

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