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Original Comment I went into to eastside Micheals in Lansing Michigan. I cannot wear a mask but have paperwork to prove why i cannot and also that i have been tested. Well we didn't get that far. We walked in and across and then all of a sudden this very large and tall woman was yelling from the registers and started barreling towards us. Yelling we cannot enter without masks. She was aggressive in her manners and said she was authorized to do so as it was micheals who told her protocol on non mask wearers. I again tried to explain and she cut me off said what do you want. I said i needed glycerine/goat soap. She went back in a fury came back said they had none and that we had to get out. I said it was a medical reason we couldn't wear mask due to accident and the co2 affecting us. She said micheals doesn't care we have rules if you can't follow them you can't come in. She didn't have to do this or handle it this way. I am 5 even a big lady barreling and with that aggressive bravado as if i was stealing and she had to catch me. It was incredibly embarrassing as everyone was staring. I will never return to micheals. I had a friend that had went into tjmaxx while we visited micheals. When she returned to car i explained what happened as I was visibly upset. She went in with a mask and there was the soap i had wanted to purchase. Why would Micheals give such authority to a manager. You should have some system in place for such cases. If I wear a mask even be it minimal i will become very ill. I had no problems in other stores and not one became aggressive to me the customer. Yes i was asked and treated politely and allowed to shop without having to see my documents. Even though I have them available. This was such a traumatic experience. I hope you train them given circumstances. I did try to call and ask for her name she hung up on me. She would not give it in store. Please look into it further. I'm most assured you can find the video from store.

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