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Original Comment Unfortunately due to the pandemic, I was forced to cancel/change my reservation for a hotel in Canada. Due to the hotels strict no refund policy (even in the event of a PANDEMIC) they will not refund me my $1800 and are trying to charge me extra for being forced to change my reservation (again not my fault). Online it states that the hotel is a "Pay upon arrival", as I was told the same by the representatives of Hotels.com, the hotel charged my card full price anyway (another 2 hour long conversation with representatives). Hotels.com reps state that they cannot help me that I would have to call the hotel myself. Well SIX phone calls later and much attitude from the reps at hotels.com and the hotel itself, I will have to accept the dates that they have for next year or lose out on all of my money. I have dealt with Hotels.com for many years and this is my last time EVER. I am so disappointed and disgusted with this company and their customer service. They definitely shouldn't be doing business with Imperial Living Canada. It is appearing that I unfortunately may have to seek legal counsel; so unfortunate.

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