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Original Comment Horrible experience! My husband and I rented a car and specifically asked if there was an additional charge for a second driver. We were told that there was no additional charge and our invoice did not reflect a charge either. Several hours after picking up our car and once we had left for our trip, we received a charge for an additional $117 for an additional driver and were sent a new invoice. Upon returning the car we asked for the charge to be removed, but they refused to waive the charge even though we had been told there was no additional fee. We called customer service to make the same complaint and were told by the representative that we "should have returned to the rental office upon receipt of the second invoice." So to be clear, we were charged several hours after we had already left in the rental car on our trip and the suggested solution was to turn back and dispute the charge? Horrible customer experience. They must be called dollar because that is all you will have left after their countless fees and scams!

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