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Original Comment I have been without my refrigerator for over a month now. The cooling mechanism broke and a new one was supposed to be ordered. I have called 3 times and waited on hold for over an hour each time and no one ever answers the phone. When I finally speak with someone (a manager in fact) they say that they will look into it or call me back and no one ever does. Furthermore the last time I spoke with someone they could not even see where my part was ordered and before that I was told that my part was on back order for more than 30 days. This person created a case and I was disconnected before receiving my case number and no one called me back to provide one or to follow up on my issue. This is an essential appliance that I bought in Nov. 2019 and it's now completely non functional. I am extremely upset by the lack of customer service I have received. As I am writing this I am currently on hold, and have been for over 20 minutes. I want my refrigerator replaced or a credit in the amount I paid so I can buy a new refrigerator. I have several Kenmore products in my home and this is the first time I have had such horrible issues. I am very disappointed in the quality of this product and will be telling everyone I know not to purchase Kenmore or from Sears.

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