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Original Comment Netspend is a joke. Literally 2 months in a row I have been dealing with people hacking into my account. I literally have been with y'all for about 4 years maybe longer. I have never encountered any of this. Your customer service team is ridiculous their training skills need to be reevaluated. 4 times I have spoken to someone who claimed that I didn't have an account after giving them all my information including my account number and they claimed they still couldn't find my account. One young lady was so rude she literally transferred me back to the automative system and I had to wait 25 more minutes for someone to come back on. Not only did y'all cancel my card and lock me out my account but when I asked for a card to be expedited because you are putting me in a bind she told me it would cost me $20. Really?? You're going to charge me for something YOU did? I promise you the moment I get that card I'm removing all my money out of that account and closing it. You guys are the absolute worse. I'm serious I will be following up with my lawyer because this company is beyond unprofessional and literally has no compassion for their customers. I'll be putting my money in a bank from now on because I know I can at least go there and get a temporary card.

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