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Kenmore is no longer a company you can rely on for good working household appliances. They then give you the runaround with their telephone system, hoping you will give up. Purchased a new washer and dryer, 1st time used stuck in use cycle, couldn't open to remove clothing. Called to get repair, techs have been out 4 separate times,never having the correct part to repair. I just want my money back. Who do you need to speak with to get this resolved. Getting ready to call the news channels, file complaint with the BBB. I've held on hold for over 4 hrs and counting with No human ever coming online. What does this say for your customer service?


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