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Original Comment I know this is a service that is being provided for free and as the saying goes you get what you pay for. In this case, I got nothing. No service, no real answers, and no help. I have been trying to get a replacement phone since August 2020. Every time I call, they transfer me around from person to person until they get tired and finally somebody lies to me and assures me it has been escalated and the phone will be mailed that day or the next. When I call back to get the tracking number, "oh, I'm sorry, it is still processing" when I pressed the question what does processing means, well it means they are out of stock. For people that rely on this service as their lifeline to the world, this is unacceptable and nobody seems to care.

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