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Original Comment Rented from Alamo . Picked up the car from Pensacola airport and flying out of Atl. Our rental got towed in Atl while having dinner. Thought we'd just go pick up our car. Didn't happen. The lady at the tow said I needed a letter head fax from Alamo saying they could release the car to me so I went to work contacting Alamo with zero help. I called like 7 times speaking to different people. I was told I could only be helped from the place I rented from which was in Fla and I was now in Atl. So I called trying to get help with no help at all. The guy said he let the manager know and had to wait . I called back after not hearing anything and the guy said he was the only one working and the manager was in a different section and he couldn't leave his position just to help me . I let him know I was at the towing place and I really needed help. Two Uber trips later and another car rental from Avis because the Alamo at the airport said he could help me since I already had a car out. We went to the airport to get help from them with the towing issue and they said it was a corporate issue. We are so frustrated That we can't get the help needed from Alamo to get the car out . We were flying out the next day and had to change our flight. And extend our hotel. I still don't know what is going to happen tomorrow as far as getting the car out. We have personal belongings in the car. I need help

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