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Original Comment I took my qx60 to Crest Infiniti (Frisco, TX) for a recall repair earlier this month. When I picked up my car that same day, there was a red tag on the windshield that was covering a large crack in my windshield. I didn't see the crack until I arrived home. I believe the service department cracked the windshield while working on my vehicle, then placed the red service tag over the crack hoping I wouldn't see it. I repeatedly called the service department that night and throughout the week following to try to resolve the issue. The service manager only returned one call and told me to email him pictures of the cracked windshield. I tried to send an email to the address he provided but it never went through. After trying to reach the service manager all week, I finally drove to the dealership and asked to speak to the service manager. His boss ended up looking at my car and telling me the crack was my fault, that a rock had caused the damage. My husband and I explained that we had Ring camera footage on the morning we dropped the car off at the dealership which shows zero cracks in the glass. We then took photos of the windshield as soon as we arrived home from picking up our car from the dealership and there were large curved cracks in the glass which had been covered by a red service tag placed on the vehicle by the service department.

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