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Original Comment I am writing to share my experience this evening at the Ralph's on the corner of Goldenwest and Garfield in Huntington Beach, CA. Unfortunately, it was quite terrible.<br /> <br /> I went in to pick up some groceries as I usually do multiple times a week. I grabbed my groceries, but I had forgotten to pick up some gift cards for my team. So, I re-entered the store to pick them up. I grabbed the cards I wanted and went to checkout. The lines for the lanes with cashiers were longer and there was no one at the self-check area, so I went to the self check lane. I began to checkout and I rang up all the gift cards. I wanted to try and use a Kroger gift card, so I chose &quot;other&quot; as my payment method. The screen stated that I need to speak with an attendant. So, I pressed the &quot;Speak with attendant&quot; button at the bottom right. I continued to wait. The cashier in front of me turned around to look at me (I later found out that her name was Noralee and that she was the manager?!). She then turned back around and returned to what she was doing. She was waiting on something, so she left her station and tended to some business behind the front counter (I assume it was the manager's area). While she was there tended to whatever she needed to, she continued to look my way and make eye contact with me, and again, she continued to ignore me. This whole time, I thought that it was supposed to be someone else that was assigned to man this area, so I continued to wait. I waited there about ten minutes and still no one came. It was only after other customers began to use the self check area and another patron needed assistance that she FINALLY came to this area to tend to the area. Of course, she again ignored me, the person that was there first and waiting for about ten minutes, and went to the other Caucasian fellow. Only after she helped him, did she turn my way and literally snapped at me asking &quot;What do you need?!&quot; I was quite taken back. I asked her why it took so long for someone to come to my attention as I had waited for ten minutes. She stated that she &quot;didn't see me&quot;, which is a total lie because we made eye contact multiple times. Then she asked me rudely &quot;What do you want?!&quot; I pointed to the screen and told her that the screen told me that I needed an attendant. She saw that I was trying to purchase gift cards and said that &quot;You can't do here. You have to go to a cashier!&quot; Frankly, I don't even think that is true, because the software seems pretty sophisticated and specific for something that couldn't be done. Regardless, I find this whole situation quite troubling.<br /> <br /> First, she was not apologetic at all. If I told that I had been waiting for 10 minutes she should have apologized for the inconvenience and tried to make it better, regardless of whether she saw me or not. That's just basic customer service. But no, she was rude which further suggests to me that her mistreatment was intentional. Also, beside her lack of contrition, she made no effort to remedy the situation. If she really believed the cards couldn't be purchased at the shelf check, she should have offered to help me as soon as she was free to help. Instead, she basically told me to go wait in the cashier's line and that they were the only ones who could help. Further, as soon as the other (white) fella needed help, she jumped to help him rather immediately. How was she so alert to his need for help? My suspicion is that there has to be some alerting system in place those in self check that need an attendant. Further, if she didn't know I needed help, why did she come my way after helping him? None of this makes any sense. Her lie is not believable even in the context that she suggests.<br /> <br /> My concern is multifaceted. First and foremost, she is a manager?! She is supposed to teach and train other employees? How is she able to do that with what she just demonstrated? Is this really the type of employees that Ralph's wants representing them? There are only two logical explanations for her behavior. 1) What she states is true, and she is just that imcompetent that she didn't notice a customer standing there in need of help, ignoring the alerting system that was in place, and providing the atrocious customer service that she did. OR... 2) She is racist. She saw an Asian man in need of help, and she refused to help him, forcing him to wait, only coming to the area to help a white man. Neither explanation is acceptable. <br /> <br /> Which explanation you choose to believe, I certainly hope that your store is able to clean this up and purge this sort of unacceptable conduct. However, in the meantime, I will be going to Albertson's the other way down Goldenwest. I plan on sharing my experience with Noralee to all of my neighbors in the Peninsula and adjacent neighborhoods, all of the students I teach in the area, everyone that will listen at my church down the street, and most of all to every patient that I see at the hospital and clinic. Noralee not just wasted my time but her blatant disrespect has cost your store it's reputation. <br /> <br /> Noralee and frankly Ralph's should have done better, MUCH better!

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