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Original Comment As noted in other comments here, I have been a Consumer cellular customer for several years. The actual cell service isn't really the problem. The problem,as noted in other posts here, is that based on my experience, their Customer Service, their phone system &amp; employees deserve no award. Trying to get through on the phone is like trying to get a phone call through to the Kremlin. Then, when you get a &quot;Customer Service Agent&quot;, they respond as if they started the job that day. No knowledge, no attempt to correct a problem...I had one tell me she had no clue how the phone I bought, under their logo, worked, told me it seemed they got lots of calls about it &amp; I should purchase another. This past week, I contacted Customer Service who informed me that my local Target had the new phone I wished to purchase in stock. I went to the Lansing, NY Target store today, Feb.7, 2021. They did not have the phone &amp;, in any event, I was told they would have no personnel available that day who could activate phones, period. I guess the Super Bowl took precedencd. <br /> So, an attempt to contact Consumer Cellular commenced. As noted, in another post it took an eternity to reach a Customer Service Agent by phone. The system repeatedly told me I was not entering any response to their prompt. I think they hope you give up. By the time I got through, my patience had reached a boiling point. Then, after speaking with a woman who frankly didn't seem to quite understand my issues, she proceeded to tell me that the Target I was standing in front of, had service appointment spots available for Consumer Cellular, that afternoon. She seemed not to have heard anything I said. I will admit at this point, I was less than amenable, but I'm did let the woman know I didn't blame her. All problems, like this, start in the Corporate office of a company. It speaks volumes that to Consumer Cellular goes to great lengths to hide their Corporate location. The original founders just sold a majority of stock to an Investment firm. Perhaps, I should try calling them. AARP, itself, is poorly served by accepting Consumer Cellular's cash in exchange for benefiting from AARP's name. Frankly, it's just as hard to contact AARP, as Consumer Cellular. I hate to play this card, buy my certain realities, in ny life, mean the trip to Target was difficult &amp; expensive. It seems that a company that caters to people of a certain age would appreciate that not everyone can drive a car or even be totally mobile. I'm exhausted &amp; just frustrated that trying to purchase a new cellphone turned into such an ordeal. Consumer Cellular &amp; I need to have a frank conversation.

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