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Original Comment I lost my card. I paid $25 to express mail a replacement card. The representative told me it would take 2 business days to receive the card. Due to severe weather my card was mailed to me but I received it 8 days later. When I asked for them to refund my $25 they told me that they could cancel the express mailed card and mail me yet another card that would take another 10 business days....obviously I did not accept that offer because it would mean I would need to wait longer for access to my funds. I call back to see if I purchase another NetSpend card if they could transfer the funds from my current account to a newly purchased NetSpend account they told me I could. I go out spend $24 to buy a new NetSpend card I called back to activate my new card only for them to tell me that I was not able to activate the card I just bought and then that they would refund me my money and charged me $5.95 for a car that they told me to get. Thank God as I was on this call FedEx came with my replacement card the representative told me they would refund all of my money just the $20 not the $4 I spent to buy the card and send it to me in a check all this running around for nothing I'm not blaming the representatives I'm blaming corporate I'm blaming the guidelines that they have in place for these representatives to have to share with their customer which makes absolutely no sense I've been in NetSpend customer for over 15 years and they have made more than enough money on me based on fees they have charged me I have a PNC account I am just going to move all of my money to PNC and just wait for my paycheck to come when it comes the only reason I chose NetSpend is because I got my paycheck early but after all of this run around after all of this money wasted I will never ever ever buy a NetSpend card again this was a horrible experience and I pray corporate is reading this so they can look at my account specifically and they can make changes and not put anybody else through this mess!

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