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Original Comment On March 6, 2021 I checked in at the Troy, Alabama Best Western. There is where I was greeted by an older white female who addressed me as "girl" repeatedly. I am 52 with daughters of 19 and 23 years old with me that day. In the south, referring to an adult black male or female as a "boy" or "girl" is a racial slur. After I politely told her that I was 52 and did not prefer to be called a girl, she persisted to continue to call me that and then referred to my daughters the same way. I left the desk to check the room and returned to find her assisting an old Caucasian and younger Caucasian woman. She did NOT. once refer to either of them as girls. I addressed her again and told her not to refer to me or my daughters as "girls". She tried to explain how her "daddy" raised her. I insisted again without hostility despite the fact I was upset because my daughters were looking on. She finally agreed to refrain but ended the comversation in a snide tone calling us "ladies" as if she hated to say it. The room she gave us was stinking with the smell of vomit and mildew. I notified the cleaning crew the following morning because I did not want things to escalate. My stay was relatively uncomfortable and I felt mistreated and insulted racially. Some of the staff complained of her history of loosely using the the N word, boy, and girl with staff, their significant others, and other clients. Why is she still serving there? I desire to continue to use your service upon my visits to Troy when I visit there, but I would greatly desire not to encounter that particular person and their racist behaviors and have a cleaner better smelling room. Please make a difference as soon as possible.

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