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Original Comment I have a 2018 Dodge Durango GT with the 8.4 uconnect radio. In 2019 radio reboot itself several times, I took it to the dealer and they performed an update. 3 weeks ago radio reboot itself 2 times. Called uconnect they said update is available only dealer can install. Took it to dealer they stated the update was complete. I checked the software version, radio never updated. Dealer was on the phone with dodge customer care who said to order a new radio. Dealer tells me the computers were down couldn't order the radio. After 3 days of computers being down they magically came back. Now I am told dealer went to order radio and Mopar went ahead and canceled the order. So dealer asked me if the radio has been replaced before, I said no. So I called Dodge customer care who then called dealer. Dodge customer care said they confirmed with dealer that they ordered the radio. So who do I believe dodge customer care who confirmed radio was ordered or dealer who says radio order was canceled by Mopar. I am still waiting for dealer to call me to let me know if they were able to order new radio.

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