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WISCONSIN DELLS STORE -- There is one manager - the Assistant - that is horrible. Today my order got messed up somehow while ordering online. I called and explained that somehow my custom order got deleted and I was sent a regular sandwich. My husband can not eat Mayo and the one we received had Mayo on it. I was not asking for the world, just a mayo-free sandwich. I was told that it was my fault and she was not wasting a perfectly good sandwich because I made a mistake. We did get her to remake it, but the new sandwich came with a handwritten note from her saying it was our fault and there was no way possible the online ordering could have messed up. She also mentioned she called corporate. So here is the deal, this note is the most UNPROFESSIONAL thing I have seen! Do you really think, after giving you back the other sandwich, there is any reason in the world I would lie about the sandwich. She pretty much called me a thief and feels as if she is personally messing with me (this is not my first time with her). So I guess remaking a sandwich is the price of a good customer.


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