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Original Comment Good morning! I have had the worst experience with klm customer service I ever had in 30 years of being a frequent flyer with all different airlines . I've been on the phone for over 8 hours to clear out my situation. My original booking number is J325 NM. Our return flight to Germany was canceled (Paris to D&amp;#252;sseldorf) and I called customer service, (here in Los Angeles on April 24, 8:04, call time 13 minutes) to book another flight on May 15 from lax, Amsterdam, D&amp;#252;sseldorf. The gentleman confirmed that it wouldn't be a problem and booked it for me. I spelled out my email address several times to send me the details /confirmation because of his poor English skills. He confirmed. My husband called back later to make arrangements for himself and our two daughters. He than agreed for a voucher (for 3 passengers). Several days later I contacted the customer service again because I was still waiting for my confirmed booking. They told me there is nothing because a voucher was sent, which I never requested. 8 hours later Mr. Aik( employees no. 9892) made a booking request which was suppose to be confirmed 72 hours later. He said they have to find the recorded booking I made... but there are 5 call centers... Philippines etc. today I called back because the 72 hours long passed and still haven't heard back. Today employee no 2211404, Ms. Daniele, looked up my new booking number (MBZKBF) and told me that there was a voucher sent which cannot be undone. I'm not sure how this customer service works, if someone just booked this so I shut up and go away. I'm not sure but definitely shocked how I was treated as a customer. <br /> I have NEVER experienced an airline making a mistake and having him the price paying for it. I've called Vienna and now I'm contacting you to see if there is actually an interest to have satisfied, loyal customer. Best regards, Nicole Hammache-Hamre

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