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Original Comment I have been waiting for a manager or someone to call me back and no one has contacted me. I went to drop the car back yesterday and when I did that the same employee that I made a complaint about snatched the keys out of my hand and then came back inside and told me the car was trashed and it would cost me 250 dollars to clean it. The car wasn't trashed what so ever, yes there was grass on the floor and you could see where my children car seats were but we took very good care of the rental and made sure there was no trash or anything like that in it. I was charged an extra 250 dollars. Now this employee was completely rude to me for no reason. When I first did the reservation I asked for a Toyota Camry or something similar, when I arrived at the store I was told I had to wait an HOUR or would be charged an extra day and during that time the employee gave out the last car that I had on my reservation, so my reservation immediately went from being affordable to me paying $1437.88. He also told me I HAD NO CHOICE BUT TO ADD INSURANCE TO IT when in fact I didn't HAVE too. Not only did the car he give me not have an oil change in 12,000 miles and started overheating to the point it had to be towed away and I had to get an uber to the airport to get ANOTHER rental.. To be charged 1,437 dollars is OUTRAGEOUS. I would like something done with everything I have been through with Budget.. The store I went has lost my business, I love renting from Budget but if something is not done I will give my business to another rental company and make sure that none of my friends or family will rent from Budget again because this has been a nightmare.

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