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Original Comment To Whom It May Concern,<br /> <br /> My reasons for writing to you are multifold. I recently purchased an Auto mower, the 435X, and wanted to congratulate Husqvarna for producing another fine homeowner tool. All of my yard equipment is Husqvarna because your products ALL embody the elegant and functional engineering, I have strived to achieve in my engineering management professional career. It is apparent that Husqvarna applies system engineering discipline in the design of your products. <br /> <br /> The 435X is simple, rugged, intuitive to operate and a true workhorse. I purchased the robotic lawnmower because I have 1.1 acres hill that is entirely sloped. The slope ranges from 25 to 70 degrees. I traditionally mowed it by traveling upslope and backing down, under power, in my garden tractor. I was always fearful that the power belt would snap and I could come down backwards without any control. The 435X eliminated the issue. Congratulations on a fantastic piece of futuristic equipment!<br /> <br /> I have a few suggestions that might make the product easier from a customer service perspective. First, it is important to realize that the average American consumer is not as sophisticated as are the average European or Scandinavian buyers. <br /> <br /> 1. I tried to purchase directly from a local dealer to include installation. That failed in a manner that reflects upon Husqvarna negatively. <br /> 2. I then purchased the 435X from a dealer, on line, as they had existing inventory. When I attempted to begin installation, your manual repeatedly referred to a pin code in order to start the installation process. The document did not refer to either the need for registration nor to the fact the serial number of the unit was only available on the packaging and that it was a necessary factor in obtaining the factory pin code. Normally I would cut the cardboard packaging for recycling within 1-3 days. Had I done so the serial number would have been lost to me forever. Also, it is necessary to understand that the nearest full-service dealership is 2.5 hours (one way) drive. It would also be helpful if I could correct any errors in my registration database without using Husqvarna customer service.<br /> 3. Your manual included an estimator for the mower time to ensure 100% coverage. My lawn is approximately 1.1 acres. The system fails to provide any indicator of the amount of bounded area that has actually been mowed. Consequently, I have spent two weeks assessing the coverage by walking the hill and adjusting the operating time accordingly. If the GPS record could produce an estimate of the percentage lawn mowed, the system operating schedule would be much easier to estimate and set. <br /> <br /> The system has been installed and operating for 3 weeks and has shown itself to be reliable thus far. I would appreciate knowing how long in operating hours the unit is expected to operate without failure. <br /> <br /> Best Regards, <br /> <br /> Tony Corrado

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