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Original Comment To whom it may concern, <br /> I had negative experience with Pearl Vision 20 years ago on Roosevelt Blvd in Philadelphia, PA and tried to avoid your company by using other optic shop. Now I am going through chemo for breast cancer and prefer not go far away to my favorite optic shop, so gave a second chance to Pearl Vision in Warminster, PA on York Rd. The optometrist was great, but optician was very arrogant and unprofessional. I brought to store brand new frame for new lens using new prescription from your optometrist. The comments made by optician were: &quot; I will not be responsible for lens and glasses that are not bought in our store and for holes drilled also!&quot;. I pointed out the same style glasses I wear now that are done at different shop 4 years ago. I told him that other shop made it for me and he implies he can't do the same. The store could not order because style was discontinued, so store manager advised to go to Charmain Art site to see other frames and she would order for me. I checked website, but did not like anything, but bought the same exactly style from different optic shop on Ebay from Texas. Brand new glasses, with all tags from manufacture and all labels and markings. I needed new lens ASAP because coating on 4 years lens on current glasses were coming off. This was floor samples. The optician said that other people tried those glasses. I replied that shoes in store also try many people, that does nothing mean shoes goes bad. It was back and forth conversation with arguments from optician he did not want to do anything. I told him he is unprofessional, clueless and has to remove himself from the job. He also made comments that other place will not take my VSP insurance on which I told him it is not his business, I am willing to pay extra, but I will not be buying new frame from that place, it will not happen and they did not have anyway similar light frame. <br /> Your company lost again opportunities to get business from me, I left disgusted and mad from the way your optician conducted himself and conducted business. I wrote one star review for this Pearl Vision on York rd in Warminster, PA and if I could, I would not given any stars. <br /> This coming Friday I am going to my preferred optic shop to do just that: with prescription from your optometrist I will bring brand new frame to put new lens. I told optician I will continue my mission: no Pearl Vision ever ! Will let everyone know not to go to your shops. Your company hires unprofessional, clueless employees with tendency to loose customers cases ( 20 years ago + poorly made prescription by optometrist), and now optician who refused to do the same job that other optical shop easily does. Please, replace optician from Warminster , PA on York rd for one who has knowledge in frameless glasses. I left store mad, disgusted, anxious. Being on chemo therapy, this experience I needed the least , it did not help me to heal. Please, let me know what steps Pearl Vision took to fix the problem and/or replaced optician for knowledgeable one. What steps taken to satisfy customer in this very easy case?

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