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Original Comment Why do you have an online option to cancel or modify payments, if the payments are processed immediately? That's misleading. I made an error and duplicate paid (early) and 5 minutes later, I attempted to cancel/edit payment, by clicking on 'Cancel/edit payments' and there was absolutely no function to do so. I called the customer service line, and the agent advised that payments are processed immediately. If that's the case...why is there an option to cancel or modify payments. Either create a function to do so (within a reasonable time) or remove the option. It's misleading and does not provide a good customer experience.

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