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I have been trying to get an issue addressed since July-2020 and have had to tell my story 18 times to different representatives. I spend nearly two hours on the phone (screenshots to prove it) and each they request an email and then do not respond - to make matters worse they close the case without telling you anything. I have been with this company for nine years and they literally do not care about customers. Their customer support is based in the Philippines and there is a problem with communication. I am tired of being passed around in their system.


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