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I am still shaken from the interaction I had with Anthony Matassa, the service manager at Acura of Huntington. I do not typically make comments and/or write reviews unless I have something positive to share, but after he biraded me and called me a liar I felt compelled to share my experience. The disbelief that someone could be so mean and intimidating in a professional setting makes me wonder if my gender or race had something to do with it. After scheduling a service appointment with Carlo to have my Acura, which I purchased from Acura of Huntington along with the extended warranty, looked at because all of the safety warnings were going off, I was now told, take my business elsewhere because they are a private dealership and are not obligated to service my carif they do not want to. I was also told in so many words that the diagnostics could take up to 4 hours at a charge of $165 an hour, this was also clearly to discourage me from having Acura service my car. Why you wonder because Carfax indicated it was in a prior collision. Bear in mind no one asked me if my car had a collision. Anthony Matassa took it upon himself to look it up and when he saw this he began to repeatedly call me a liar and that he would not service my vehicle. What's interesting about this if the safety warnings were in fact impacted by a prior rear side collision, I have insurance that covered the physical damage and would likely cover an alleged related computer problem. Anthony Matassas demonstrated such a blatant level of aggressive that I shall not soon forget. I have actually lost sleep thinking about this situation. After owning Acura vehicles over the years and contemplating purchasing a newer model this year, Anthony Matassa's biased actions has now has me reconsidering ever purchasing an Acura vehicle ever again. No one should be treated so rudely. After my pleasant experiences with this dealrship in the purchasing and servicing of my car in the past, having an employee like Anthony Matassa will certainly adversely impact the Acura brand. Shame on Acura for not training their employees to exercise empathy and courtesy to their customers.


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