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Original Comment Let me start by stating I HAVE LOVED shopping at DSW for years here in Phoenix. From what I have read from other customers who also stated DSW was a favorite of theirs as well UNTIL we ALL came to the.disappointing moment of being shown DSW didn't care about their paying customer since they showed it to be much easier to loose their regardless of the no effort made or even trying to attempt at keeping saving or how about just doing what was right for any customer as most company's are sure caring to do especially in these times of so many retailers having to close their doors and soon DSW will be following the suit. I tried to do a return and it was only a week and a half after the purchase date & as hard to believe as it is, when I went to take the shoes back to the store the ink has completely disappeared from the receipt paper, and is just as blank and white not a trace of even a little bit of anything left to read from this receipt. Of course I'm not a rewards member due to not wanting the advertisements or emails stacked up and again that shouldn't be a penalty against u whenever any customer needs or wants to return their purchase and for whatever the reason if any at all or just because. And also it just so happened I payed cash this time instead of using my card which the purchase was almost $200. Well the manager was called and promptly came to the register just to not handle the situation as a manager should have, but insinuating me as a liar because "she has never seen ink disappear off a receipt and not to mention the customers behind me in line hearing her and giving me a feeling that wasn't good at all on top of the embarrassment she had already had me feeling and insulting me. She proceeded to respond only with how there was nothing she could do for me without the printed receipt and laughed while stating especially give me cash back. She would give store credit but that was all I was gonna get and only if the 2 pairs were something that were still being sold in the store, which she did have in front of her and even looked at and being the manager you would think she might to know the shoes that are in her store being that her hours consist of being on the out on the floor stocking and pricing the shoes. I asked wasn't their a way to look up my purchase like other retailers are able to do through the logs or computer? There is no way to do that and that would take hours to complete a search like that, even though it's due to the faulty receipt paper they use to print on and from what I've been reading it's a common practice of DSW NOT WANTING TO GIVE CUSTOMERS THEIR MONEY BACK WHEN THE TIME COMES FOR HONORING THEIR RETURN POLICY TO THEIR CUSTOMERS.As.long as the ink will disappear of the receipt paper whenever it's a high heat wave temp state like Phoenix and the receipt is.exposed for any length of time well no better way to get out of having to not honor the return policy when their is no ink to show what was payed and non helping managers that will help the customer by calling to maybe get an audit because it's easier to simply just tell me their is nothing she can do and more like it's what she doesn't want to do as it will affect her store commission and bonus which will be zero soon enough when the store closes due to what she doesn't want to do that she signed on to.do.in her job description as a manager in customer service! Not to mention showing another employee the same poorly attitude of what customer service isn't!! Their doors will close soon and they need to know maybe should have been more concerned with taking action in correcting the disappointments stated by your many paying customers that are and were the reason for even a day of your success because it's going to be the reason also for the failed success!

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