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Original Comment HughesNet Major Issues. They should pay me for this nearly non-existent service. Since the inception of HughesNet service 3 months ago, I have experienced nearly constant problems connecting to both 2G and 5G network options. This is regardless of the distance from modem, regardless of the single device I am attempting to connect to, regardless of the modem and devices being reset or restarted. <br /> <br /> This has not changed from day one of the service. Connectivity problems happens daily, easily 90% of the time I attempt to use this service. In fact, it seems slower and more difficult to connect now than it did even the first month. I was told by the installer that the system would &quot;learn&quot; my habits and get faster over a day or two after the initial installation. That did not happen.<br /> <br /> The number of hours I have spent resetting devices, waiting for basic things like email to load, getting cut off in the middle of conference calls, work calls and personal calls, stalled streaming, and more, has added up to a very significant inconvenience and severe waste of my time and energy. I believe HughesNet is taking advantage of the fact that there are no other internet service providers in my area. I was told by both the initial sales representative as well as the installer that I would have &quot;no problems&quot; downloading something or streaming a show as long as I was only connected on one device. I have over 50 videos, screen shots and speed tests demonstrating consistent &quot;very slow&quot; speed. Often, the connection is so scant it won't even run a speed test, which I have also documented.<br /> <br /> The advertised speeds are 2G and 5G. I was told by the technician that as long as device is within 15 feet of the modem, it will find the 5G network. Well, it sometimes does, but it definitely does not seem to be faster or different in any discernable way. Speed tests and videos of the service will demonstrate the lack of connectivity. While the 5G network was initially seen by my TV, it has not found the 5G network for over two months now. <br /> <br /> Did HughesNet change something after installation? Why is the service getting worse? Why do I have issues opening something as simple as email? <br /> <br /> I would say I can login to the 2G network without issue perhaps 5% of the time. When my device can see the 5G option, it still works no more than 5% of the time.<br /> <br /> I am self-employed and I work from home. Based on their advertising and my initial conversation with the sales person, I determined that what I could expect from HughesNet would be adequate for my needs, as I was to be the only one using the service. As well, I received confirmation from both the HughesNet sales person and the installer that I would be able to stream videos or be on a conference call without issue - as long as only one device was connected, which I always made sure was the case as I needed a successful connection.<br /> I would say that I have wasted easily 10 hours a week of my time waiting for things to download, having to restart devices, restart streaming videos, or the internet service simply not working at all for a few hours at a time. More than half the time I have tried to conduct a speed test, it's not fast enough to conduct it and I get error messages. If it can find enough speed to run the speed test online, the results are always &quot;very slow&quot; and specifies that it's 80% below average in the US.<br /> <br /> I signed a two year contract. The early termination fee is $400. As I have not received the service that was promised, I wish to terminate this contract immediately without penalty. I also wish to have all of my previous payments to HughesNet to be reimbursed to me as a testament to the significant amount of wasted time as well as the frustration and inability to connect to the internet as stated in my agreement. This service has not lived up to it's claims and in fact has caused much more harm than the helpful service it is meant to be.<br /> <br /> I also request HughesNet change their advertising, or their policy. If the service does not live up to what they advertise, the customer may have the option to disengage the service immediately and without question. <br /> <br /> Perhaps HughesNet works in other areas as advertised, but it does not work where I live. The false claims of speed have led to massive waste of time and resources for me, including the necessary time and energy to write this letter and do the legwork to make it right.<br /> <br /> I filed a claim with FairShake several weeks ago. Fairshake arranged an agreement with HughesNet to give me a $30 per month discount and a one-time 5G &quot;gift&quot; of extra service. This is like putting a putting a band-aid on a deep gash, it barely covers the depth of the problem. When I initially submitted my claim with FairShake, I didn't understand how bad it really was, and it has gotten worse since then in that sometimes the 5G network does not show up at all. It is absolutely false that it is faster than the 2G. <br /> <br /> Given the numerous stories about how difficult it is to converse clearly with customer service, it does not seem in my best interest to attempt to negotiate with HughesNet directly. I believe I would be met with resistance, false claims, gaslighting, more wasting of my time, and no results to show for it. That said, I will be sending this letter to HughesNet corporate and posting this information where needed to customers to be warned.

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