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Original Comment Hotels.com will screw you over in a heartbeat and be proud they did screw you over. I booked a hotel in Conroe, TX through Hotels.com on July the 20th 2021. Arrived at the property, to find the hotel has been demolished. Called Hotels.com customer service phone line.Asking for a refund, due this was not my fault that the Hotel building was demolished. Was on hold for 45 minutes the first time. Had to book another hotel. Called back again to Hotel.com to be put on hold for another 45 minutes. Called the third time and was told the refund policy would not allow them to refund my money. I told Customer Service that I had taken pictures of the property of the hotel. They laughed and said "So!" Never offered a solution to this problem. Hotels.com will just take your money and run. Thieves in the night. The type Industrial of Work that I am in. I travel a lot. Plus I know a lot of big International Corporations that has Employees travel as well. I will spread the word around about the treatment that I received from Hotels.com, so they will not use them again or never. Just like myself. That refund policy is crap, if the customer is right. My last laugh will be reading Hotels.com closed the doors by the end of 2021. The stoke of the hand and the voice of a Salesman can do more harm than you imagine.

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