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I have been a Century Link customer for 19 years and 10 months. I am absolutely at my waist end!!! Customer service is non existent. I spent 17 hours calling, getting cut off, transferred and cut off and transferred to the wrong department! Plus I chatted online 4 times. Century Link sent me a new modem and. No One can help me set it up!!! I am being charged 200.00 for a modem that doesn't work because we can't connect it! FINALLY they are going to send a technician (I refuse to pay because it should not be rock science to walk me through connecting it). NOW after I week without internet, 17 hours of my life totally wasted, a technician can not get here until August 4.


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