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Original Comment I'll make this easy...when you open a page containing grievances of company so &amp; so, take note of the slidebar to pull the page. When it's only 4-5 mm tall, you KNOW there is a serious volume of posts.<br /> I've spent an entire week trying to conduct a rather substantial payment to a company in the midwest, after one successful transaction elsewhere to an individual. Three parties are hung up in the meantime, awaiting that first mentioned to be completed.<br /> There are NO excuses why a supposedly 24/7/365 financial service lacks adequate customer interface. Their 40-hour [or less] work week is nothing compared to the potential customer base.<br /> The 'chat' is nothing more than animated menu of common issues, no detailed response or eventual connection to a representative. <br /> A longer list of fixes, is pitiful too; regardless how thoroughly examined, only contains programmed answers, not specific remedies. That difficulty compounds when rewording your search only pulls the same answers, and scattered others.<br /> I don't make recommendations for corporate entities - unless their advertising budget provides direct compensation, not some piddling shot at a drawing. Nor do I fill an internal 'customer experience survey' with anything but this &quot;...nothing about customer service has changed in 900 years. If your cubicle-town of 1-year wonder MBA's fail in common sense, nothing we tell you will.&quot;<br /> Even BK rewards a burger for a 2 minute exercise.

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