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Original Comment I have been with LensCrafters since 2013 going to Hemet, CA store. They were great and customer service was great and staff genuinely cared about their patients. Management changed approximately 2017-18 and the service went down hill. <br /> 2017-18 my information not even basic patient information was on file and had to provide my basic information yearly when my exam was done. Today I was pushed to my limit with patience by KAREN, I was talking about my insurance. Once again my information was wrong, when attempting to clarify it with KAREN, vent that as a long time patient of that exact store it is unacceptable my basic information is not on file. All I was was she wasn't the I've been dealing with, she didn't do it and I shouldn't be complaining about her, she does nothing wrong. With her attitude I asked for her name and a supervisor/ manager.. KAREN said she getting a manager, I asked her name again as she was putting me on hold ... she replied KAREN I just told you.. I told her she was being a bxxxx. She stated I shouldn't be calling staff a bxxxx... clarified I wasn't referring to staff, I was referring to her, for her attitude and how she handles customers especially long time loyal customers/patients. Paige her &quot;manager&quot; came on the phone. I told Paige I did call KAREN a bxxxx, the persistent issues since management has changed. Also her staff and KAREN need to be reminded it's customer like myself as why they all have jobs. I'm hoping something can be done about the decline in the service and how customers/patience are treated. Dr is amazing. Sadly if nothing is done I will take my business else where. I spend close $2000 a year if not more annually on my eye wear. My son also goes ther and spend about the same.... <br /> <br /> Corporate I hope you take this complaint seriously from a long time loyal customer who doesn't deserve to be treated in such a manner.

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