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Original Comment Irecently purchased new lenses thru your insurance plan. When I picked my glasses up I was unable to see thru them. After arguing with the employee that I couldn't see right and get to tell me over and over it is my prescription. She finally took them to the back. She came back 15 min later and told me the lab me them wrong. That my prescription was too high and they needed to be remade. I asked her if they could expedite the process, she told me no. I called today 6 days after the were ordered and asked the status. I was told the 23rd. I called back again and asked for a manager. Explained I am wearing old glasses that are taped on one side and glue on the other. She told me they see complete now we have to wait for them to be shipped. Asked why if today is the 14th they were complete on the 13th why 10 days. Because no one ever knows that answer and no one can ever call the lab. I have used Lenscrafters for years and am very disappointed with the responses I have received. It was not my mistake they were made incorrectly yet I have to wait. There really needs to be a better system for customers that are being inconvenienced by the labs mistakes.

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