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Original Comment My three kids had been given some money and they like to put it on a card so they can purchase things from online or order from restaurants. I went to Wal-Mart and purchased three cards with their money. I then proceeded home to activate the cards. I activated my nine year old daughter's card in my name, she then used it minutes later on fornite on xbox. Then my husband and I called to activate my eight year old sons card in my husband name, my husband talked to Netspend to veirify his identity they then stated they needed him to send in verification and all that. My son had put sixteen dollars on his card to also spend on his xbox, but was unable to use that same night like he wanted. So we still have not used this card I just let my son use that amount from my card. My fifteen year old daughter also tried to activate her card under her name, she had no luck in activating the card so today two weeks later I was off and had time to call Netspend Customer Service. The agent wanted to speak to my daughter to verify her identity, so she did she then asked to send in a copy of ID and utility bill remind you again I already told the agent she was fifteen. She doesn't pay bills. She then said we can send you a refund with a processing fee of $5.95. I said what you are charging her a fee for her $10.06 that is on that card. I DO NOT RECOMMEND anyone purchasing a Netspend card they are full of it. It should not be this difficult to get your own money, and ya'll are banking from the $5.95 return the money fee and the $2.94 you charge when you buy the card from the store. I also called the corporate office to complain and it pushed the option I needed and the phone disconnected. I think Netspend should be brought down for ripping people off.

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