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Original Comment I have been an Acura owner for almost 4-years and have received EXCELLENT service from the Service Dept. at Acura of Reno, however, working with the Sales office over the past 2-3 weeks has been extremely disappointing.<br /> <br /> I drive an RDX and have decided I need a larger vehicle. I went the the Acura dealership and was able to view (not sit in or drive) the 2022 MDX and fell in love! I called back a few days later to inquire about a test drive and was told there will be a couple of MDX coming in, in November, but most have non-refundable deposits on them. I asked if I can make the deposit, with an exception to have it refunded, if I don't like the car and was told flat out NO. The Sales guy went on to explain they don't need to make exceptions like that because there is so much demand for the MDX. He was kind but the underlining statement is that Acura doesn't need my business, there's always another customer. <br /> It's really sad that Acura makes claim to the &quot;Acura Family&quot; and taking care of repeat customers but when it came down to it, they don't stand by their statement. <br /> I really do love the look of the 2022 MDX and may ultimately still purchase the car but now I'm looking around at other products as well.

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