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Original Comment On October 29 through the 31st I had booked a room for my husband and two sons to attend a funeral in Chattanooga Tennessee. They were at the Comfort Inn Hamilton place on Shallowford Rd. On October 30th they left the first floor hotel room to attend the funeral service. Upon their return to the room they couldn't get in because oddly the door was locked from the inside. The desk clerk had to shimmy the door open for them. When they got inside they found someone had stolen their luggage, shoes, my husband's medication and even his dirty laundry. Everything was gone and the window was left open. The staff wouldn't call the police, my husband had to call. Chattanooga PD filed a report. Needless to say they weren't staying that night because they had stolen his medication and it wasn't safe. They left with the clothes on their backs because they stolen everything else. The staff said they would cancel out the rest of the stay and refund the entire stay. We've been in contact with the site & corporate and we still haven't received a refund yet nor has anyone filed a claim for the items stolen. They are claiming no liability for the incident. You should be safe in the establishment, period and if a loss occurs then you should be taken care of. This is the worse that no one has called us to follow up with us yet! The manager Kara has not called back after leaving multiple messages. Awful customer service and just a lack of any empathy. Don't stay at this hotel! It's not safe. The police said that someone's laptop was reported stolen from this same location they had come out to file a report recently. I'm so frustrated with the way this was handled.

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