Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I took my 85-year old mother to your Bonefish Grill restaurant on Kingston Pike in Knoxville, TN Sunday evening, April 24th. It was 8:15 and she just wanted to get some Bang Bang shrimp and dessert. No problem. We had a pleasant time remembering other meals there with family and friends, one who had passed away, but used to love their Bang Bang shrimp and cosmo. I ordered that myself in her honor. <br /> We had ordered dessert and were waiting for it when all the bright lights came on and the music stopped. It was 9:00. Our waitress Gracie brought us the dessert and ticket, but said &quot; no rush.&quot; A minute later, she came back to get the payment. We had not gotten out our card yet. She left. Then the manager Nicole came over and said she needed to collect our payment. Her staff had been there all day and needed to go home. We were stunned at her abruptness. Poor Mom got flustered... all she was trying to do was eat her dessert that had just been delivered to the table. I quietly told the manager that she was being rude. I asked her for her name. She loudly said, &quot;Nicole&quot; and started spelling it out for me. I suggested to her that she should probably start locking the doors at 8:00 so customers could have time to finish eating and they could get out by 9:00. She told me to &quot; tell that to corporate.&quot; I told her she was being very rude. Then she informed us that our waitress said we had been rude &quot;all night!&quot; We were flabbergasted! The only thing that we did was ask for another spoon... Mom's spoon was dirty, but I had asked politely, and thanked Gracie when she brought it. I even waited a few minutes until Gracie came back in from clearing a table outside. We said &quot;please&quot; and &quot;thank you&quot; the entire 45 minutes since we had arrived! I told her our waitress was lying to her, that all we did was ask for a clean spoon. She said she believed her staff. I said, again, that she was lying and she, herself, was very rude. At that time, I wadded up the ticket where my mother had left Gracie a nice tip and gave her the other copy so we could just pay for our food and get out of there. As we were leaving, Nicole, the manager said, &quot;Good night. Have a nice evening.&quot; I told her she had ruined ours. I will never step foot in that Bonefish Grill or any other &quot;corporate&quot; Bonefish restaurant. Very sad.

Feedback

Your Name

Your Email

Verification