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Original Comment American Home Shield sucks, their customer service sucks worse. We live in the south east and have been without AC for 3 weeks now. I have two dogs and a Child that are HOT. I am not sure how much more of it they can take. I am getting conflicting stories from each different person I speak to, none of which know what is even going on. We have tried to get a manager, supervisor, or somebody that actually works for American home shield on the phone now for over a week. We have been waiting on these emails that we were supposed to receive with in 24-48 hours but nothing. We finally got a local HVAC person to come out and he charges half the price for freon than the AHS contracted company. The problem is, with AHS paying for the replacement part ($1000), it would end up costing more to use the local guy because we would have to pay for our own part. The local guy says the parts are in stock and he can get our AC back up in 3 days and the contracted company says it will take 5 days to get the part and another 4 days to get to my house, putting us another week with no AC, with temperatures in the mid 90's. Once our contract is up with AHS, we are done with them. They are the most useless company I've ever dealt with.

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