Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On May 12, 2022, I had an appointment at the 121 Court St location in Brooklyn, NY. My order was for two pair of glasses (general use and reading) totaling $587.92. I was told a text would be sent once they were ready. On May 14, I received a text that my glasses were ready but when I went to pick them up, I was told my reading glasses were not ready and it takes at least two weeks. Fast forward to today, May 27, 2022 and upon calling I was put on hold twice and hung up on twice and still have no idea when my reading glasses will be ready. The following Mission and Vision Statements appear on LensCrafters website:<br /> LensCrafters Mission Statement<br /> Our goal is we pride ourselves on unparalleled customer service. Whether it's our easy-to-schedule eye exams, or making sure you have all the help you need to find the perfect frames, we got you covered<br /> LensCrafters Vision Statement<br /> At LensCrafters, our highest calling is your vision how you see and experience the world around you. We're here to ensure that, every day, you re seeing your world in perfect clarity.<br /> Unfortunately, my phone experience today was substandard customer service and my experience was totally insulting.

Feedback

Your Name

Your Email

Verification