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Original Comment My name is Chad Wood and I am currently one of your home warranty customers. I scheduled my AC tune-up back on April 29th and the soonest the HVAC company could come out was May 31st. The technician was able to show up earlier than scheduled which made me happy. The technician went through doing the cleaning as requested and stated that he adjusted the fan. Once he stated that he was done doing the tune-up I signed off on the inspection sheet that showed no issues found. I had an appointment to go to and left the tech to clean up &amp; gather tools. Once I got home from my appointment an hour and a half later the temperature had risen 8-10 degrees. I immediately called the HVAC company to let them know. They stated that they needed American Home Shield to issue a recall so a technician could be dispatched to resolve the issue. I called the number for service and spoke to a representative to tell them that a recall needed to be requested. I was told that a note had been left for management to review and I would hear something within 24 hrs. I let over 36 hours go by and called again Thursday (June 2) around 10 am and told the story again, again I was told that a review was opened and I would hear back from someone with how it would be resolved. I went the rest of the day to hear nothing, so again that evening I called to find out what was going to be done. The representative transferred me to the escalation department where I went through the whole story yet again. The rep from this department stated I had to open a new service request because it was stated in the agreement about tune-ups. I told her I will not and should not have to pay for a technician to come back out to fix something that was working just fine before he showed up. This goes for AHS as well the company should not have to pay the contractor to come back out to look at something that one of their techs broke. If my AC was broken before the service or if the tech had found an issue while doing the tune-up I understand that the agreement would be that I pay for a service for the contractor to fix said issue but my AC was working just fine before the tech showed up and nothing in the report stated that issues were found. So why should I pay to have a technician come back out to fix what was damaged during the tune-up, this does not pass the common sense test to me.<br /> <br /> To say that I am dissatisfied is an extreme understatement. During the later calls, I asked to speak with someone higher and was told that they cannot do that. This leads me to believe that your company does not give the call center the ability to send customers to a higher department/ management so you do not have to hear about the poor service your company provides and does not back their customers up when issues like this arise. I am sure this complaint will fall on deaf ears as I read review after review of how poor of experiences consumers have with your company. I will be looking for a new home warranty company as it appears to be my best option at this point. Look forward to hearing from you but I will not hold my breath on this issue being resolved.

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