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Original Comment My grandmother has an account with metro somehow back in 2020 they added a line to her account without her knowing. I got hung up on by customer service. They were trying to charge us 30$ to an reactivation fee when we use her insurance . It states on the insurance paper no charge. When I went into the store they told me that they will have to charge us cause it policy. I am upset due to the fact that the other number that is on her account we do not know who that said person is and they change her account pin due to customer service sending the text to that number after the fact I told she did not know who that number belongs to. I believe they are double dipping in store in with customer service. Something like this can cause I big lawsuits against your company and I thinking I might do so. This company seems shady

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