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Original Comment We arrived at the plains Pa location on Saturday 6/25 at 9:50 for a 10am appt. Once the service advisor (Kyle) checked us in he stated that they only had 1 tech and it be a little bit longer for our service . After waiting an hour we inquired about the car and Kyle stated once again about 1 tech . (Not our problem ) . We waited approx another hour and had to go inquire about our car . I said if its not being worked on (2 hours past the appt time) that i wanted it so we could leave . I questioned that if a tech didnt make it in then some appts should of been rescheduled . I asked how can 1 tech complete all of the days work if 2 techs were scheduled ? The advidor stated that it would be 2 to 3 hours longer . 5 HOUR wait for service ?? I asked for an immediate supervisor but NO one was on site . The service advisor Kyle got very defensive and showed NO concern for us the customer . He would not even apologize for our inconvenience . Also we witnessed him texting continuously on his phone .

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