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Original Comment Placed a service request for central air conditioning on 6/30/2022 as of today 7/8/22 no luck. Have called numerous times, the only way to get through to an actual person is to act like you want to buy a policy and the phone is immediately answered otherwise you do not get through. I have had customer service put me on hold and hang up, without calling back. I have had customer service say they would call at a particular time but did not. Not one customer service person will identify themselves with an employee number so you can speak to the lack of their personal lack of customer service in a complaint. After 5 days I was finally able to get through to the contractor assigned and was informed it would be next week before my unit would even be looked at and then if it needed parts it would be the following week before it would be fixed as they only come to my area once per week, making total time 4 wks and that is an estimate. I have requested another contractor only to be told they have none. I googled the contractor reviews to see this contractor has poor reviews and 3 better business bureau complaints this year. I have had this contract 10 years and have never been treated poorly before and have always been very happy but now I am completely disillusioned, with the goal of sharing my story on every social media platform in an effort to prevent anyone from throwing money away on American Home Shield

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