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Original Comment Like a lot of you we use SafeLink Because it was the service assigned to the Obama phone . However the Obama phone seems to be ran by two companies SafeLink AND TracFone. My husband has been the owner of this Obama phone for as long as we have been together so about 7 years . However In the last year for some reason He always has to call their customer service support line because they always forget to Add data to this plan. And it's the same old run around that you all are getting , having to spend many hours on the phone talking to many representatives who have done nothing to fix the problem. We have heard excuses from Oh it's the other companies issue So you go see the whole steps with the other company just for them to say oh it's there issue . Or it's Not assigning the application number to the account I don't know how many different numbers my husband has had . Oh and at one point they tried to sit there and say it was because our phone wasn't 5G and it's like we're not even required to update to our 5G phones anytime soon , It was Oh our computers didn't update from the last time we ran updates. We have been doing this every month for a year. I'm at the point that every time I call I'm getting their name and operating number And what happens Because I'm creating a longstanding log to send over to the FCC. I've already submitted one complaint to the FCC, and I Implore all of you who have any problems with this company or this phone to do the same if they get enough complaints maybe, not holding my breath on that, they'll do something about it . Secondly can we stop getting millennial snowflakes operating the phones Did it ever occur to you that people may be using wireless earsets Well needing to talk to you because where we live the law says we can't hold a phone while driving so if we raise our voice one octave your employees go oh my god sir man That way your voice And when we do it again it's like they hang up I'm getting tired of being hung up and little punk kids don't have a backbone let alone the worth ethic to be having a job, let alone the education to understand my problem at hand . This company has some of the worst operators and has the very worst customer service I have ever dealt in my entire life , and I am somebody who has been around the world and has lived in many countries And despite having language barriers dealing with other countries I have never ever ever ever on my mama's grave ever have such piss poor customer service as how you receive from SafeLink You guys are a hundred times better off dealing with the company that you have to Pay into, a place where you can actually physically talk to somebody face to face It's actually worth the money. This is my husband's issue. I'd not go on for this headache anymore I switched over to Mitt mobile and it only costs me $75 for every 3 months , and I have never had an issue with them At least they're on top of the ball And no win I'm supposed to be getting my new data. And some of these people are right there are people out there that rely on having a phone for the job , so you guys mucking around with people's finances and all you can say is I'm sorry Where do you guys do with your finances Where does it go? I mean is this something else I've got to add into a future complaint to have somebody look at your financial practices, your technical practices, you're overall business practices Oh that just reminds me I my next complaint will be going to the better business bureau anything for you guys to pull your heads out of your rear ends Instead of being a half-assed company that doesn't give a damn about the people using their products. I'm going to make it my point to keep making enough complaints for you guys to get things done or for you guys to Get banned from practicing businesses this way . Because and I'll honestly you're messing with too many people's lives There are people that need a phone for work, there are people who need to have a phone because there are single parents and a school may need to get a hold of them if their child is sick, there are people that have physical or medical issues that need to have a phone but again you guys aren't caring so I don't care If you no longer are company Your lack of attention to your customer service is going to be what tears you apart It is going to be what fails you !!!!!

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