Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have not been so disappointed in a purchase of a product than I am with this purchase, sadly. On July 26, 2022, I ordered an EXP 7i, NTL10421, that included delivery that consisted of assembly to the room of our choice upon delivery. On 8/4/2022 the wrong treadmill was delivered (NTL14122). On 8/i6/2022, I called but the office was closed. On 8/9/2022, I called and spoke with a representative at Ryder(?) she said that someone was sweeping the dock to find the product. No response. On 8/12/2022, called again and spoke with Amber and was told someone would get back to me in 24 hours. No response. On 8/16/2022-Called again and spoke with Bailee. Bailee checked the status. Unfortunately, there was no reason given for the wrong product being delivered, but Bailee did process a re-shipment of the EXP 7i treadmill.Bailee said that the IFit trial would be extended for 2 months once the new treadmill ws delivered. The confirmation number for the new order is 2289461. Bailee has responded to my email concerning the new treadmill and informed me that the estimated delivery date would be between 9/2 and 9/5 and would be delivered by FED EX. I forwarded an email to Bailee asking if FED EX was going to assemble in the room of our choice since that service was paid for. Bailee responded on Wednesday, August 31st, but I didn't receive until Saturday, September 3rd. Unfortunately, Saturday, September 3rd was when the treadmill was delivered and we didn't except it because there was no indication that it would be assembled. The previous order reflected the type of treadmill that was ordered initially and the delivery service that was purchased. This experience has been more than frustrating. This company has been around for a long time and I thought ordering a treadmill directly from the company would be easier then it has been, total disaster. The money for the treadmill was immediately deducted from our account prior to receiving the product, as a matter of fact in a few days of finalizing the order. I am requesting that a full refund be made to me immediately. It is important that NordicTrack hire employees that pay attention to detail. The fact that the wrong product was placed on the truck for delivery and no one checked before it left the warehouse is inexcusable and to not check all the details of the re-order to include delivery instructions is also inexcusable. When I was told that FED Ex was delivering the product, I should have been told how the delivery instructions would be handled. The NordicTrack products may be great, but the customer service is horrible and that is really unfortunate. I want a full refund immediately, I have no desire to go through this again. This includes the cost of the treadmill, 3 year warranty, White Glove In-Home Delivery & Assembly and taxes.

Feedback

Your Name

Your Email

Verification