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Original Comment I ordered a griddle and a grill cover in November. I received the griddle. Near the beginning of January, I called and spoke with a representative who told me that they were out of stock, but were coming in that week. I received an email that my order had shipped on January 5th (the same day my credit card was charged) that said to click on the FedEx tracking number to track my order. There was no number. Today I called for help and the first representative (for whom I did not get a name) said she was talking with a manager while I was on hold for 27 minutes. Somehow the call was disconnected. I called back and spoke to Donera, who told me she found a cover that would fit my grill. I asked her for the part number and she told me 7130 (which is what I originally ordered). When the email for the order confirmation came through, she ordered part number 7757!!!!!! That is not the cover I want as it is bigger. I cannot understand why it is so difficult to order a grill cover. I do not want the bigger cover as it will blow off with a strong wind. Please tell me what needs to be done to resolve this issue. I have now spent almost two hours of my valuable time trying to resolve this issue. <br /> <br /> Sincerely frustrated,<br /> <br /> Therese Wolak

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