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Original Comment I had over $500 stolen from my account. I contacted PNC bank to report fraud. I filed a police report. Both done the day after the charges appeared. I was told PNC bank WOULD NOTrefund the money to my account. Reason being I had not talked to the fraud team. I have spoken with the fraud team since. PNC bank still will not refund my money. The account was opened through my employer for payroll services. Fraud protection is advertised for all your cards stating zero liability for any fraud that takes place on the card through the account. It has been over 4 months and I have received nothing. Basically the company promised were not upheld. The customer service I have received since attempting to contact someone regarding this issue has been extremely unacceptable. I would expect better from a mom and pop restaurant. I wanted what any customer would want. Acceptable customer service and a company that backs what they promote. I wanted my money back as promised. I am one customer and may not hold much weight, but if no contact is received regarding my issue I will remove all accounts and discontinue P No c as my y bank as well as my make my experience known. This is no way to treat customers. You are practicing bad business and letting unhappy customers deal with issues your bank took responsibility to fix in the beginning. No operation that treats customers with such negligence and allows issues to be shoved under the rug will have the support it by needs to thrive for long. My experience with PNC bank has been the worst of any company I have ever encountered. And the worst part is the entire time it was completely preventable and fixable.

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