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Original Comment On February 18th 2023 we arrived to the Rental car pickup location at SFO airport after 6-hour flight from Newark NJ. It was extremely busy standing room only, people were napping on the ground, many families with small children crying . I went to the Dollar rental line and was met at the beginning of the line by the manager . He stated &quot;did you hear sir there are no cars available &quot; I quickly responded to him &quot; I booked mine months ago&quot;. I waited approximately 20minutes to reach the rental agent at the counter. I gave her my name and she replied &quot; I am sorry sir there are no cars available&quot; I asked how this could be as I had reserved a car for 10am pick up. She preceded to advise me to contact the company that I booked through. I was very upset to say the least , what would that do for me , I am here in SFO with my wife and 9-year-old stranded, no way to get to our hotel. She took my phone number down, and said &quot;I Will see what I can do, but it will take some time, maybe two hours &quot;. I told my wife who was already extremely emotional and distraught as we had traveled to SFO for her 52-year-old sister's memorial service being held on 2/21 in Los Gatos , she began to cry and I felt extremely helpless and beyond frustrated. We waited to find somewhere to sit down, and try to relax and figure some way we could get to our hotel. We were all extremely exhausted and my poor wife was so uncomfortable after a 6-hour flight (she had a lumbar fusion on 8/3/22 ) and she desperately needed to lay down to relieve her pain. After approximately 1 hour 45 minutes I approached Avis agent counter and spoke to two agents to ask if they had a car available , their response was shocking &quot; we have no cars because we took care of our customers &quot;, then continued and said &quot;they do this all the time (Dollar ) will overbook 100 cars to 250 people to prevent loss , as they estimate 50% of bookings will no show, whereas Avis will do only 10-15% of bookings, and told me to go to the counter to acknowledge how dissatisfied I was with what I was encountering. I headed to the Dollar agent I was working with and asked &quot;how are we making out&quot; she said &quot;nothing yet still working on it&quot; and asked for another 20-30 minutes for her to try to get us a vehicle. After about 15 minutes she called my cell phone and said we have your vehicle. I proceeded to the counter and I was elated , we went over fuel details and told me it is not the ultima you rented but it was a Nissan rogue . We quickly headed to the rental garage and got in our car and headed to our hotel.<br /> <br /> Once we were in our hotel , I looked at the rental contract and noticed they charged my credit card $530.08, which was a completely new charge , not related to what I paid at time of booking, where I paid $470.37 full at time of booking. So I was double charged after being extremely inconvenienced and put through undue stress at very difficult time for my family.<br /> <br /> I need to be re-imbursed in full for my charges that I incurred through your site as it was a terrible experience and I did not get the vehicle that I booked through you. I strongly urge you to fix as soon as possible , as I have shared the experience with others and clearly with the many others that were stranded that day like ourselves , it is happening to others.<br /> <br /> Thank you for your prompt attention to this matter , I hope to hear from someone very soon-

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