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Original Comment My mother is recently widowed and went to her local branch for assistance in resolving a matter in which she had to purchase a plane ticket to get a family member home after my father's funeral because her keys were locked in her car and after calling AAA for assistance they shpwed up 9 hours later after 4 robocalls stating they were on their way and the family member missed their flight. In addition to this my mother received a "congratulations you qualify for life insurance" mailer addressed to my deceased father who AAA already knows is deceased because they removed him from the policy. You can imagine how distressing this would be. She spoke with Debbie Shepard at the Bradenton, FL branch on Manatee Ave. Debbie gave her a number to call and told her there was nothing she could do. Debbie claimed she was the manager so the fact that a MANAGER can't do anything is inexcusable. My mother stated she had already spent hours on the phone and was just looking for someone with a little more pull to assist her. Debbie ROLLED HER EYES at my recently widowed mother. This occurred at 4:00pm on a Friday so my assumption is that this person did not want to be bothered with another task despite there being an hour and a half of business day remaining. It is absolutely unreal to me that this person could be so incredibly heartless to another human being, especially one who just lost her husband. This company has taken a nosedive in their customer service and should strongly consider their standards when it comes to hiring management. I will continue to reach out until I am satisfied with the result because there is zero excuse for a company who is based on CUSTOMER SERVICE to refuse to provide it or to provide so poorly.

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