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Original Comment Lifetime Lake Houston has great customer service for the most part. I am a member n I spoke with Venus with the front desk on last month about canceling my membership due to my insurance parking care of my membership starting in April. Venus advised me to keep my membership and when the insurance keeps in next month come see her n she would do a refund. On April, my insurance begin paying my membership. I went yo Venus with my insurance I'd and she looked me in my face and denied she ever told me that. She also said there would be no refund, she pulled me to the side do others could hear her and begin talk harsh and rude yo me. She stated I don't care what you say I said I didn't say it and you can do whatever. I told her I would give corporate a call n she said I don't care because Holly at the front desk said you couldn't. We exchanged words n I walked away. <br /> <br /> I have worked in customer service for 40 years and managed a customer service team. She could have handled this situation in a professional manner but chose to be arrogant. Everyon makes mistakes n all she had to do was to apologize for the error or at least get with corporate and find out instead of her coworker. <br /> <br /> I spoke with Evert at corporate, whom was quite professional and courteous. He apologized for her action and then corrected the issue.<br /> <br /> Venus needs some training on customer service. Not good customer service for just certain people but for ALL members at ALL times.<br /> <br /> Thanks to Ben, Christopher and Jenn for always providing their best. They tried to assist me as well.

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