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Original Comment My name is Lorain and I went to your City of Industry location in California. I arrived in the 1:00 pm timeframe and when I ordered I requested a meat and cheese only meal I have severe allergies to bread, vegetables and condiments. The person at the register seemed ok about it and proceeded to take my order, I ordered roast beef and Swiss the largest size, however, when I received my sandwich it included the bread and lettuce. I took the sandwich back and they called a Manager her name was Sharise she informed me that I was in a sandwich shop and that I couldn't just order roast beef and cheese, this was relayed to me with sarcasm and rudeness. I proceeded to tell her that Subway and Jersey Mike's have never given me any issues in ordering meat only in a sandwich shop. She still refused to accommodate my allergy request and refunded the sale I paid cash and she wasn't giving the refund back as cash I had to again tell her I paid cash before she gave me my refund. I was upset and really distraught by the service I was given. I was not able to sit with my family and eat I ended up leaving your location and went next door to order a fish only plate. I would like to hear back from your Corporate Office about why I was treated so horribly and I would like action taken to train this Manager on duty about the appropriate way to charge and serve food to someone with severe food allergies as well as an apology for putting me through the ordeal I went through.

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